(The Phone rings)
Me: Meat department. How may I help you?
Customer: I was in the store yesterday with my nephew. Last week I got some of those snow crab legs. They were so good. I ate them when my sister was over. She was so mad that I wouldn’t give her any, but they were mine! So I was in there yesterday with my nephew. I thought I’d sure like some more of those snow crab. So I had the guy behind the counter bag me up three pounds. Then I thought I should get some more. So I had him throw a few more in. I went home and cooked them. I had some rice with them. It was some of that wild rice. I thought it would match up with the snow crab. Sometimes I do potatoes with crab, but I really wanted rice. The crab turned out so dry.
Me: I’m sorry—
Customer: Now I know how to cook crab. I’ve been cooking crab since I was a kid. My mother taught me how, I used to help her when I was younger. She’d bring home crab and say, “It’s time to cook up some crab!”, and I’d help her. This crab was so dry. I have never had crab that was this dry.
Me: I’m sorry that—
Customer: It was so dry. I want you to know that I cooked it just like I alway do. I didn’t change anything, except for the rice, like I told you. I used some old bay and some lemon like I always do. They were dry. I like crab, but this was dry. The rice was good, but the crab was dry.
Me: (waiting a second to see if she was done) I’m sorry that happened.
Customer : What can you do to take care of me?
Me: I can’t do anything over the phone, but if you want to come in, we can give you a refund or some more crab for free.
Customer: Normally, I’d take the crab, but it was so dry. I think I’ll wait a little bit before I get anymore. A refund would work. I could buy something else. I was thinking of getting a roast. I could use that money for that. I like a good roast and the weather is perfect for it.
Me: Great. Well, come on in; we’ll take good care of you.
Customer: This is the store in Summerville?
Me: No, ma’am. This is the store downtown.
Customer: Whoops! Never mind!